Address, operation time, public transport

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Address:

Darkroom8, 62, Jalan Galian, Taman Miharja, 55200 Kuala Lumpur Malaysia.

Public Transport:

1. MRT (Pintu B exist) 3 minutes walking distance

2. LRT 2 minutes walking distance

Operation time: Monday - Sunday 10am - 6pm

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What is the best way to ship my film?

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1. We do accept courier and on demand delivery service. You can choose the one which you prefer to.

2. You must include a note with your name, email address and phone number in the parcel with your film.

3. Film that is received without information will be held out of the processing queue until the information has been received afterwards and payment have been made.

*Daily C41 cut off time is 2pm. Film that received after 2pm may be checked in the following business day.

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Price and turnover time

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(C41) Color Film Processing and Scanning

• RM 16.80 *2 Working Day

Black and White Film Processing and Scanning

• RM 16.80 *2 Working Days

Color Motion Film Processing and Scanning

• RM 20.00 *3 Working Days

(E6) Slide Color Processing and Scanning

• RM 38.00 *1-4 Weeks

Note:

1. For film with sprocket hole broken we may unable scan it.
2. Additional RM10 per roll for 3D/4D camera and request scan with sprocket hole. (turnover time within a week)
3. Daily C41 cut off time is 2pm. Film that received after 2pm may be checked in the following business day.

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How I know if you have received my films?

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Once we receive your film we will send you an invoice through email. If you do not receive and email from us perhaps you can check your spam or promotion folder or you contact us through Facebook page message, Instagram direct message or email us.

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How do I make payment?

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We will send you an invoice through email after we received your film. Our bank account information will attach inside the email and you can proceed with online transfer.

*If you unable proceed with instant transfer kindly use normal/GIRO transfer due to our account is enterprise account.

Palpay request will be sent if you're oversea customer.

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Do you offer push/pull processing?

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Yes, we can push film up to 3 stops or pull film 1 stop. Kindly indicate the film needs to be pushed or pulled and by how many stops (i.e. Push +2 or Pull -1). Also, please indicate which roll you need pushed or pulled by placing a note in the parcel. Push processing is an additional RM2.oo per stop while there is no additional charge for pull processing. Check the pull/push processing explanation for more detail information.

*Pull processing only available for C41and color film has such latitude that it is not necessary to pull, and the film doesn’t respond well to pulls; we don’t recommend pulling color film.

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What processor and scanner you have used?

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We use Noritsu V30, JOBO ATL, JOBO CPP2, JOBO CPE2 for developing and Fuji Frontier SP500, Fuji Frontier SP3000 and Noritsu HS1800 for scanning.

• Link

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Do you process Disposable Cameras or Waterproof Cameras?

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Of course, we do! You have to send the whole camera to us and we will remove, process and scan the film for you. Disposable or waterproof cameras are priced as a roll of 35mm film. Check the price page for more detail pricing information.

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Do you process pre-soaked film?

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Sorry, no. That might mess up the chemicals for other customer’s film.

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How will my scans be delivered?

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We will upload your file through WeTransfer. Your download link is only valid for 1 week. If by some chance you do not receive your download link within the turnover time, please check your spam or promotion folder or contact us immediately.

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Do you keep customer’s negative?

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Due to limitation of space we only able keep your film strip up to 60 days (start from the invoice date). We will be happy if you wish to return your negative as it can be used to rescan, contact sheet, darkroom printing and etc.

There are 3 options for you

1. Walk-in pick up your film strip during our operation hour.
2. We will issue you an invoice for the postage of return your film strip. The shipping rate will be flat rate RM8 for West Malaysia and RM12 for East Malaysia. (You can combine orders within 90 days together.)
3. Oftentimes, customers see no need to hold on to their negatives and we will dispose of them for you.

We will do everything in our power to get in touch with you to get updated information. However, if we do not receive updated info/payment within 30 days after the storage period, we reserve the right to no longer archive your negatives.

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Do you keep customer’s digital file?

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We only keep customer’s digital file as a backup up to 90 days in case customer has lost their file. Kindly inform us to reupload to you if your file has lost.

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What if I lost my file?

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WeTransfer link is valid for 1 week. If you unable manage to download it before it expired or you have lost your file within 90 days, we can resend the file to you again. However, if your link is more than 90 days old it requires re-scanning. Check the rate if scanning for more detail information.

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What is your scanning file size?

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Our scanning came in JPEG format and the scanning inches and resolution as below:

Fuji Frontier SP3000 and Fuji Frontier SP500

In inches 12x18 In pixels

35mm

• 5000x3000 + -

120

• 645 4500 x 3500

• 6x6 3500 x 3500

• 6x7 4500 x 3500

• 6x9 5400 x 3500

Noritsu HS-1800

35mm

• 6774 x 4492

120

• 645 4824 x 3533

• 6x6 4832 x 4760

• 6x7 5902 x 4815

• 6x9 7139 x 4903

• 6x12 9794 x 4912

Note: The image scanned is 95% of the frame which is Fuji Frontier and Noritsu default ratio.

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What is your scanning file DPI?

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Our scanning DPI is 300 however if you open your image in Lightroom or Photoshop, you will notice they are 72 DPI yet 30x40 inches. To see the size in inches, you can re-sample them to 300 DPI. The file size is exactly the same and not a web-sized image.

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Do you provide TIFFs scanning?

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Sorry about that due to the size of TIFFs format and our workflow we no longer provide TIFFs format. TIFFs format will not increase the resolution. It only less compressed than JPEG.

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Special request

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Additional charge RM10 per roll.

Special scanning situation example which require manual scan with boarder, 3D/4D camera, sprocket hole broken, etc will take additional working days (normally within a week).

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Terms and Conditions

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1. We will not return film canisters and disposable camera.
2. Every care will be taken with all films, negatives and any other material that you send to us. However, in case of any accident, damage or loss, our liability will be limited to replacing your film with a similar unexposed film of the approximate equivalence. We will also not be liable for any damage resulting any mishandling or damage of image file.
3. When developing, if the roll of 35mm has torn sprockets, there is a chance we will be unable to scan or develop the roll. In these instances, we will reach out to the customer.
4. Bulk-loaded rolls that are longer than 39 frames may need to be cut before developing and the customer may therefore lose a frame.
5. If a mailed package is returned to the lab as undelivered, the customer will need to pay a second shipping charge to have the package resent.
6. We will not responsible for third-party companies, such as Poslaju, JnT Express and any damage/delay to packages being sent to/from us. Darkroom8 is not responsible for any damage to property due to fire, flood, or any other Act of God.
7. Do not send unexposed film to us. We will not responsible if it turn out empty.
8. Inform us in advance if you have any special request or questions. We will not accept special request after the film has been processed

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Alamat, Waktu Operasi, Pengangkutan Awam.

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Alamat:

Darkroom8, 62, Jalan Galian, Taman Miharja, 55200 Kuala Lumpur Malaysia.

Pengangkutan Awam:

1. MRT (keluar Pintu B ) jarak jalan kaki 3 minit.

2. LRT jarak jalan kaki 2 minit.

Waktu Operasi: Isnin - Ahad 10am - 6pm

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Apakah cara yang terbaik untuk penghantaran filem saya?

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1. Kami menerima courier dan service penghantaran “on-demand”. Anda boleh memilih mana mana courier pilihan anda.

2. Anda perlu mengepilkan sekeping nota tertulis; nama, alamat emel, dan nombor telephone di dalam parcel film anda.

3. Filem yang diterima tanpa maklumat tidak akan dicuci sehinggalah maklumat yang diperlukan diterima.

*C41 cuci dan imbas harian cut-off time adalah 2pm. Filem yang diterima selepas masa ini akan didaftarkan pada hari kemudian.

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Harga dan masa menunggu

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(C41) Cuci dan Imbas Filem Warna

• RM 16.80 *2 Hari Bekerja

Cuci dan Imbas Filem Hitam Putih

• RM 16.80 *2 Hari Bekerja

Cuci dan Imbas Filem Warna Motion

• RM 20.00 *3 Hari Bekerja

(E6) Cuci dan Imbas Filem Slide

• RM 38.00 *1-4 Minggu

Note:

1. Kami tidak boleh imbas Negatif dengan lubang sprocket yang rosak.
2. Tambahan RM10 untuk 3D / 4D kamera dan permintaan imbas dengan lubang sprocket (masa menunggu 2 minggu).

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Bagaimana saya boleh tahu jika anda telah menerima filem saya?

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Setelah kami menerima filem anda, kami akan menghantar invois melalui emel. Jika anda tidak menerima sebarang emel dari kami, mungkin anda boleh memeriksa spam folder atau boleh hubungi kami melalui Facebook page message, Instagram direct message atau emel.

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Bagaimana saya boleh membuat pembayaran?

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Kami akan menghantar satu invois melalui emel setelah kami menerima filem anda. Maklumat bank akaun kami akan dikepilkan didalam emel dan anda boleh terus membuat pembayaran atas talian.

*Jika anda tidak boleh melanjutkan pembayaran melalui instant transfer, sila gunakan normal/GIRO transfer disebabkan akaun kami adalah akaun enterprise.

Permintaan pembayaran melalui Paypal hanya diberikan jika anda adalah pelanggan dari luar negara.

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Adakah anda menawarkan push/pull processing?

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Ya, kami boleh melakukan sehingga 3 stops push processing dan 1 stop pull processing.

Sila berikan satu petunjuk pada filem anda untuk pull dan push processing (contoh: Push +2. Pull -2). Jika anda hantar melalui parcel, sila selitkan nota sebagai pentunjuk filem anda perlu melalui pull dan push processing. Caj tambahan untuk push processing adalah RM2.00 untuk setiap stop dan tiada caj tambahan untuk pull processing.

Lihat penjelasan tentang pull/push processing untuk maklumat lanjut.

*Pull processing only available for C41and color film has such latitude that it is not necessary to pull, and the film doesn’t respond well to pulls; we don’t recommend pulling color film.

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Apakah pemproses dan pengimbas yang anda gunakan?

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Kami menggunakan Noritsu V30, JOBO ATL, JOBO CPP2, JOBO CPE2 untuk mencuci filem dan Fuji Frontier SP3000 dan Epson V800 untuk mengimbas negatif.

• Link

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Adakah anda cuci Kamera Pakai-Buang (Disposable Camera) dan Kamera Kalis Air?

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Sudah tentu, kami cuci! Anda perlu hantar kamera tersebut kepada kami dan kami akan buka,cabut dan cuci filemnya untuk anda. Harga cuci filem kamera pakai-buang masih sama seperti satu roll filem 35mm.

Lihat halaman harga untuk maklumat lanjut tentang harga.

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Adakah anda mencuci filem pre-soaked ?

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Maaf, tidak. Ini akan merosakkan cecair kimia untuk filem pelanggan lain.

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Bagaimana fail imbasan saya akan dihantar?

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Kami akan muat naik fail and ke WeTransfer. Pautan muat-turun hanya saha untuk satu minggu. Jika anda masih tidak menerima pautan muat-turun anda dalam masa yang ditetapkan, mohon untuk periksa folder spam atau promosi atau menghubungi kami serta merta.

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Adakah anda menyimpan negatif pelanggan?

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Dengan ruang yang terhad, kami hanya boleh menyimpan strip filem anda sehingga 60 hari (bermula tarikh invois). Kami berbesar hati untuk memulangkan negatif anda kerana ia boleh digunakan untuk imbasan semula, contact sheet, cetakan darkroom dsb.

Ada dua pilihan untuk anda:

1. Kami akan mengeluarkan invois untuk kos pos untuk menghantar filem strip anda. Kadar penghantaran akan menjadi satu kadar rata RM8 bagi Semenanjung Malaysia dan RM12 bagi Sabah dan Sarawak. (Anda boleh mengabungkan keemua pesanan dalam 90 hari.)
2. Seringkali, tiada keperluan pelanggan untuk menyimpan negatif mereka. Kami akan melupuskan untuk mereka.

Kami akan menggunakan segala daya upaya kami untuk menghubungi anda untuk mendapatkan maklumat terkini. Namun begitu, jika kami tidak menerima apa apa info/maklumat terkini dalam masa 30 hari selepas tempoh simpanan, kami berhak untuk tidak mengarkib negatif anda.

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Adakah anda menyimpan fail digital pelanggan?

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Kami hanya menyimpan fail digital pelanggan sebagai salinan sandaran sehingga 90 hari jika pelanggan hilang fail mereka. Sila maklumkan kepada kami untuk muat-naik semula kepada anda jika fail anda sudah hilang.

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Bagaimana jika saya hilang fail saya?

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Pautan WeTransfer hanya sah sehingga satu minggu. Jika anda tidak mampu untuk memuat-turunnya sebelum tarikh lupus atau hilang fail anda dalam masa 90 hari, kami boleh menghantar semula fail anda. Namun begitu, jika pautan anda lebih dari 90 hari, ia memerlukan imbasan semua. Sila lihat kadar untuk imbasan untuk maklumat lanjut.

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Apakah saiz file imbasan?

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Imbasan negatif kami datang dengan format JPEG dan saiz imbasan dalam inci dan resolusi seperti di bawah:

Dalam inci 12x18 dalam piksel

Fuji Frontier SP3000 and Fuji Frontier SP500

35mm

• 5000x3000 + -

120

• 645 4500 x 3500

• 6x6 3500 x 3500

• 6x7 4500 x 3500

• 6x9 5400 x 3500

Noritsu HS-1800 35mm

• 6774 x 4492

120

• 645 4824 x 3533

• 6x6 4832 x 4760

• 6x7 5902 x 4815

• 6x9 7139 x 4903

• 6x12 9794 x 4912

Nota: Gambar yang diimbas adalah 95% daripada kerangka gambar. Ini adalah nisbah tetapan asal Fuji Frontier dan Noritsu HS1800.

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Apakah DPI (dots per inch) imbasan file anda?

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DPI imbasan kami adalah 300. Namun begitu, jika anda membuka imej anda di Lightroom dan Photoshop, anda akan perasan ianya dalam 72 DPI tetapi 30 x 40 inci. Untuk melihat saiz dalam inci, anda boleh re-sample kepada 300 DPI. Saiz file adalah sama dan bukan size imej web.

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Adakah anda menawarkan pengimbasan dalam format TIFFs?

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Maaf, oleh sebab size dalam format TIFFS dan aliran kerja kami tidak lagi menawarkan format TIFFs. Format TIFFS tidak menaikkan resolusi. Ianya cuma kurang pemampatan daripada JPEG.

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Permintaan khusus

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Caj tambahan RM10 untuk tiap roll. Konteks pengimbasan khas seperti keperluan pengimbasan manual dengan bingkai, kamera 3D / 4D, lubang sprocket rosak, dsb akan mengambil tambahan masa bekerja ( biasanya dalam seminggu).

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Terma dan Syarat

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1. Kami tidak akan memulangkan canister filem dan kamera pakai-buang.
2. Setiap penjagaan rapi akan diambil pada semua filem, negatif dan apa-apa sahaja material yang anda hantar kepada kami. Namun begitu, jika berlaku sebarang kemalangan, kerosakan atau kehilangan, kepertangguan kami adalah terhad kepada mengantikan filem anda kepada filem baru yang tidak terdedah dengan cahaya dengan anggaran yang sama.
3. Semasa cuci filem, jika 35mm filem tersebut mempunyai sprocket yang rosak, ada kemungkinan yang kami tidak boleh mengimbas ataupun mencuci filem tersebut. Dalam keadaan seperti ini, kami akan menghubungi pelanggan yang terjejas.
4. Filem muat-pukal (bulk-loaded) yang mempunyai lebih 39 frame perlu dipotong sebelum dicuci dan kemungkinan pelanggan akan kehilangan frame.
5. Jika ada parcel yang dihantar balik ke lab kam, pelanggan memerlukan membayar caj penghantran kedua untuk parcel dihantar semula.
6. Kami tidak bertanggungjawab kepada syarikat penghantaran pihak ketiga seperti Poslaju, JnT Express dan sebarang kerosakan dan kelewatan untuk parcel dihantar ke atau dari kami. Darkwoom8 tidak bertanggungjawab atas sebarang kerosakan pada harta benda kerana kabakaran, banjir atau segala bencana atas kuasa Tuhan.
7. Jangan hantar filem yang belum guna kepada kami. Kami tidak bertanggungjawab jika filem jadi kosong.
8. Sila memberitahu kami jika ada special permintaan atau soalan sebelum anda hantar filem kepada kami. Kami tidak akan menerima special permintaan selepas filem sudah diproses.

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